Introduction

The SNOM360 is a VOIP/SIP instrument that provides standard telephone functionality. In conjunction with the Asterisk server it is able to display caller ID information, record and update personalize voicemail greetings, receive and initiate internal, local, or long distance calls, and retrieve voicemail.

The manufacturer's instructions can be found at http://www.snom.com/wiki/index.php/Snom360/Phone_GUI. They are written from an operational perspective and describe what happens when you perform an action.

This document is intended as a "how-to" document and describes how to use the phone.

Please send email to help@cs with suggestions or problems you have with this document or the phones. This document is a work in progress and will undergo continual revision.

Answering a Call

Pickup the handset or press the speaker button. To hangup, return the handset to the cradle or if the speaker phone was in use press the button to the left of the large silver navigation button .

Dialing Conventions

We have decided to imitate the Rutgers dialing conventions as much as possible. This is not required (e.g., there is no need to dial 9 to get an outside line) but we have made this choice to reduce the number of different phone conventions of which users need to be aware.

• VOIP/SIP extension - dial the four digit extension.
  • Currently only a few people have a VOIP/SIP phone. If extension dialed has no phone you will be asked to leave voicemail which will be delivered to the registered owner of the extension.
• internal to Rutgers - dial 5-dddd or 2-dddd
• external to Rutgers - dial 9-1-ddd-ddd-dddd
• international - dial 9-011-countryCode-cityCode-localNumber

Making a Call

There are two ways to make a call

• handset in cradle
  1. dial the number
  2. pick up handset or press the speaker button
• handset out of cradle
  1. pickup handset
  2. dial number
  3. press the button ( to the right of large silver navigation button )

Correcting Dialing Mistakes

Since the full number top be dialed is entered before the first key stroke is sent it is possible to correct mistakes. This is done using the large silver navigation button .

The number being dialed is shown in the display. You can navigate in the display using the navigation button as follows:

• move cursor left - press the left arrow
• move cursor right - press the right arrow
• delete the character to the left of the cursor - press the up arrow
• enter new digit - press desired digit

Redialing a Number

The SNOM360 records recently dialed numbers. You can browser these numbers and when the desired number is identified call it with the press of a single button.

1. Press the redial button. The display will show the last number dialed
2. You can the list of recently dialed numbers using left or right arrow of the navigation button .
3. When the desired number is in the display press the button

Navigating Phone Modes

Navigating the phone modes is done using the large silver navigation button and the and buttons.

• select the displayed option - button
• navigate among options at the current level - left and right arrows
• exit the current level without taking an action - button

Establishing your Personalize Greetings

http://www.cs.rutgers.edu/resources/rooms_and_equipment/phones/phonePlan.whtml#v2e contains instructions on establishing your greeting.

Retrieving your Voicemail

http://www.cs.rutgers.edu/resources/rooms_and_equipment/phones/phonePlan.whtml#v2e contains instructions on retrieving your voicemail.

Transferring a Call

Phone calls can be transferred to another phone number or extension. Transferring to another SIP extension does not increase the load on our services. Transferring to other than a SIP extension, even local to Rutgers, consumes resources during the duration of the call. For example, if the area Dean calls you, you transfer the call to a colleague in Math, and then hang up, our asterisk service keeps the Dean/Math connection open until the call is finished. This ties up two of the CS external phone lines. Please use this sparingly during our test period.

• For attended transfers:
  1. Place incoming call on hold
  2. Dial the extension to transfer the caller to and press the button
  3. Wait for the extension answer
  4. To connect the caller to the new extension, press the "Conference" button -- you should hear both parties.
  5. Press the button.
  6. Hang up your phone
• For unattended transfers:
  1. Place incoming call on hold
  2. Press the "Transfer" button
  3. Dial the extension to transfer the caller to and press the button. You should see a "Disconnected" message on the display.
  4. Hang up your phone

Conference Calling

Conference Calling is under test. Instructions will be provided once we understand how to use it and what resources it consumes.

Speed dialing

This service is not yet available.

Buttons and lights

• Redial: redial a recently dialed number. See Redialing a Number above.
• Directory: provides a phone directory of people in the department (only available on Snom 360).
• Conference: set up a conference call
• Transfer: transfer a call to another lines. See Transferring a Call above.
• Hold: put a call on hold
• DND: "Do Not Disturb"
• Mute: toggles both the handset's and speakerphone's microphones.