Introduction

The SNOM300 is a VOIP/SIP instrument that provides standard telephone functionality. In conjunction with the Asterisk server it is able to display caller ID information, record and update personalize voicemail greetings, receive and initiate internal, local, or long distance calls, and retrieve voicemail.

The manufacturer's instructions can be found at http://www.snom.com/wiki/index.php/Snom300/Phone_GUI. They are written from an operational perspective and describe what happens when you perform an action.

This document is intended as a "how-to" document and describes how to use the phone.

Please send email to help@cs with suggestions or problems you have with this document or the phones. This document is a work in progress and will undergo continual revision.

Answering a Call

Pickup the handset or press the speaker button. To hangup, return the handset to the cradle or if the speaker phone was in use press the button to the left of the large silver navigation button .

Dialing Conventions

We have decided to imitate the Rutgers dialing conventions as much as possible. This is not required (e.g., there is no need to dial 9 to get an outside line) but we have made this choice to reduce the number of different phone conventions of which users need to be aware.

• VOIP/SIP extension - dial the four digit extension.
  • Currently only a few people have a VOIP/SIP phone. If extension dialed has no phone you will be asked to leave voicemail which will be delivered to the registered owner of the extension.
• internal to Rutgers - dial 5-dddd or 2-dddd
• external to Rutgers - dial 9-1-ddd-ddd-dddd
• international - dial 9-011-countryCode-cityCode-localNumber

Making a Call

There are two ways to make a call

• handset in cradle
  1. dial the number
  2. pick up handset or press the speaker button
• handset out of cradle
  1. pickup handset
  2. dial number
  3. press the button ( to the right of large silver navigation button )

Correcting Dialing Mistakes

Since the full number top be dialed is entered before the first key stroke is sent it is possible to correct mistakes. This is done using the large silver navigation button .

The number being dialed is shown in the display. You can navigate in the display using the navigation button as follows:

• move cursor left - press the left arrow
• move cursor right - press the right arrow
• delete the character to the left of the cursor - press the up arrow
• enter new digit - press desired digit

Redialing a Number

The SNOM300 records recently dialed numbers. You can browser these numbers and when the desired number is identified call it with the press of a single button.

1. Press the redial button. The display will show the last number dialed
2. You can the list of recently dialed numbers using left or right arrow of the navigation button .
3. When the desired number is in the display press the button

Navigating Phone Modes

Navigating the phone modes is done using the large silver navigation button and the and buttons.

• select the displayed option - button
• navigate among options at the current level - left and right arrows
• exit the current level without taking an action - button

Establishing your Personalize Greetings

http://www.cs.rutgers.edu/resources/rooms_and_equipment/phones/phonePlan.whtml#v2e contains instructions on establishing your greeting.

Retrieving your Voicemail

http://www.cs.rutgers.edu/resources/rooms_and_equipment/phones/phonePlan.whtml#v2e contains instructions on retrieving your voicemail.

Conference Calling

Conference Calling is under test. Instructions will be provided once we understand how to use it and what resources it consumes.

Buttons and lights

• Redial: redial a recently dialed number. See Redialing a Number above.
• Mute: toggles both the handset's and speakerphone's microphones.

Trouble Shooting

• Pressing a number key displays a letter on the display: The phone is in alpha mode. To reset it to numeric mode
  1. Press the button
  2. Press any digit key - it will display as a letter on the left of the display and the lower right corner of the display will show either 123, ABC, or abc.
  3. Press the down arrow of the navigation button to cycle through 123, ABC, and abc.
  4. When 123 is in the lower right hand corner of the display, press the button