Keys and Key Cards

Obtaining Keys and Keycards

Keys and key cards can be obtained from 10AM to 6PM Monday to Friday. Problems can be reported any time by sending email to help@cs.rutgers.edu.

Keys

To obtain a key to a CS room you need

• authorization from a member of the faculty or staff
• an RU picture ID.

Authorization should be sent in email to help@cs.rutgers.edu. Keys can be picked up or returned during the day by stopping by one of the following offices or contacting one of the listed people - be sure to bring your ID. If you need assistance after hours please send email to help@cs.rutgers.edu. If you do not have access to the Internet you may leave voice mail at 445-2001 x2260.

Name	Room	Phone
Rob Toth	Core 232	445-2001 x2260
Rick Crispin	Core 236	445-2001 x3883
Doris Allen	Core 223	445-2001 x3730

There is no charge for keys. We expect keys to be returned when they are no longer needed.

KeyCards

To obtain a key card to CS rooms or revise access privileges to an existing key card you need

• authorization from a member of the faculty or staff
• an RU picture ID - only required to obtain a keycard.

Authorization should be sent in email to help@cs.rutgers.edu. Key cards can be picked up or returned during the day by stopping by one of the following offices or contacting one of the listed people. Access privileges for an existing key card can be revised in person but this may also be handled electronically. Request to issue or update an individual card will usually be completed within one business day.

Requests to grant access to an entire class

Requests for class access should be sent to help@cs.rutgers.edu and must include the class for which access is being requested, the rooms for which access is requested, and the number of cards to be provided. The requested cards will be provided to the instructor or TA and they will be responsible for distributing the cards to the class, collecting the required deposits, and returning the collected deposits and unused cards to Rob Toth. Request to issue swipe cards to an entire class usually can be completed with one week.

Name	Room	Phone
Rob Toth	Core 232	445-2001 x2260
Rick Crispin	Core 236	445-2001 x3883

Scheduled times for specific doors to be open

Requests for door to be unlocked at specific times should be sent to help@cs.rutgers.edu. Be sure to include the times and doors in the request.

Key cards are provided at no charge to faculty and staff. Graduate and undergraduate students are required to leave a refundable $5.00 deposit. There is a $5.00 fee for replacing a lost or damaged card. We expect keycards to be returned when they are no longer needed.

To electronically revise access privileges to an existing card you need to identify the card and have a faculty or staff member authorize the change. To identify your card swipe it 3 times in succession on any door. When making your request be sure to include the door number at which it was swiped and the date and time.

If you need assistance after hours please identify your card as described above and send email to help@cs.rutgers.edu. If you do not have access to the Internet you may leave voice mail at 445-2001 x2260.

Downtimes of the Swipecard System

Scheduled Downtimes

Notice of scheduled system downtimes will be emailed to users at least one week prior to planned system maintenance.

Unscheduled Downtimes

When unexpected failures occur email will be sent to the effected users describing the problem and providing an estimated of when the system will be operational. If you need a door unlocked during such a failure please contact the operational staff by calling 445-2001 x2443.

Reporting Problems

Who to contact

Unscheduled system failure affecting more than one keycard or more than one door should be reported by sending email to keycards911@cs.rutgers.edu. Reports to this email will be handled as an emergency and responded to as quickly as possible. Please do not use this email to report problems with individual cards or keys.

If you are locked out of a room during normal business hours due to a lost or missing keycard or key, you may stop by one of the following offices or contact one of the following people. If your are locked out after hours, you will need to wait until the following business day to gain access.

Name	Room	Phone
Rob Toth	Core 232	445-2001 x2260
Rick Crispin	Core 236	445-2001 x3883

Information to include in a report

The following information helps diagnose and correct problems. When reporting a problem please include as much of the following as possible. Before reporting a problem please swipe at least three times with a five second pause between swipes.

• The time and door where the problem occurred
• The status of the lights on the reader before swiping. In normal operations when the door is locked, the green light is on and the red light is off. When a door has been scheduled to be unlocked the green light should blink.
• The status of the lights after swiping. If the red light comes on the system has read your card and determined access should be denied. When the system allows access the green light will blink.

The following are some common failure modes.

• No lights on the reader before swiping
• Green light lit before swiping, green light blinks after swiping, door does not unlock.
• Door is always unlocked (green light may be lit or not).
• Lock continually makes load noise or makes load noise when unlocking
  

Providing Effective Access while Maintaining Security

Keys to swipe carded rooms are special security keys and cannot be issued to faculty, staff, or students.

In the event of an unscheduled system failure, staff will be able to unlock doors and provide access to labs. If you need a door unlocked during such a failure please contact the operational staff by calling 445-2001 x2443.

It is strongly recommend that labs not manage their own keys but this can be arranged with the permission of the Department Chair. For lab to manage its own keys it must assume all lock and key costs and maintain records of what keys have been issued to whom.