Trouble Ticket Sample Session
A user sends a message to help@foobar
stating a problem. The
system responds with the following:
Subject:
Re: [Ticket#2005061710000019] Mount problem
From:
OTRS System <otrs@cs.rutgers.edu>
Date:
Fri, 17 Jun 2005 17:14:54 -0400
To: Joe
Rutgers <jrutgers@cs.rutgers.edu>
Thanks
for your e-mail. A new ticket has been created.
You
wrote:
>>
Hi,
>>
>>
I'm trying to mount /foo/local from machine bar.rutgers.edu but I get
>>
'permission denied'"). Can this be fixed?
>>
>> Joe
A system
adminstrator has been notified that this request has been
received and will reply as soon as possible.
LCSR
Help System
The system also sends a notification
to the administrator in charge of
these systems. The administrator responds through the system:
Subject:
Re: [Ticket#2005061710000019] Mount problem
From:
OTRS Test <otrs-test@cs.rutgers.edu>
Date:
Fri, 17 Jun 2005 17:20:41 -0400
To: Joe
Rutgers <jrutgers@cs.rutgers.edu>
Hi,
Are
you trying to NFS mount this filesystem?
Robert
Tuck
Joe Rutgers
<jrutgers@cs.rutgers.edu> wrote:
>>
Hi,
>>
>>
I'm trying to mount /foo/local from machine bar.rutgers.edu but I get
>>
'permission denied'"). Can this be fixed?
>>
>>
Rob
>>
>>
A user can reply to this message and
will get the following response from the system:
Subject: Re:
[Ticket#2005061710000019] [Ticket#20050617 [...]
From: OTRS
System <otrs@cs.rutgers.edu>
Date: Fri, 17
Jun 2005 17:25:39 -0400
To: Joe
Rutgers
<jrutgers@cs.rutgers.edu>
Thanks for
your follow up e-mail
You wrote:
>> Hi,
>>
>>
Yes. I was able to do it yesterday without any problem.
>>
>> Joe
>> OTRS
Test wrote:
A system
adminstrator has been notified that this request has been
received and will reply as soon as possible..
LCSR Help
System
The administrator responds again:
From: OTRS Test
<otrs-test@cs.rutgers.edu>
To: Joe
Rutgers
<jrutgers@cs.rutgers.edu>
Subject: Re:
[Ticket#2005061710000019] Mount problem
Created:
06/17/2005 17:30:55 by agent
Type:
email-external
Attachment:
Dear Joe,
I mistakenly
removed the host from a config file. I have added it back to
file.
It should work now.
Robert
Tuck
Joe Rutgers
<jrutgers@cs.rutgers.edu> wrote:
> Hi,
>
>
Yes. I was able to do it yesterday without any problem.
>
> Joe
> OTRS
Test wrote:
>
> >Hi,
> >
> >Are
you trying to NFS mount this filesystem?
> >
> > Robert
Tuck
> >
>
>Joe
Rutgers <jrutgers@cs.rutgers.edu> wrote:
> >
>
>
> >
>
>>Hi,
> >>
>
>>I'm trying to mount /foo/local from machine bar.rutgers.edu but
I get
>
>>'permission denied'"). Can this be fixed?
> >>
>
>>Joe
> >>
> >>
>
>>
> >>
>
>
