LCSR Operations

Opertions are services provided to the user community. They are robust, reliable, and supported by full time staff. They are upgraded as needed and retired when they are no longer effective. When services are retired users are notified. Services are expected to operate effectively until they are retired.

The Deploy Date indicates when the service was first made available.

The FTE-hours per month are the staff resources necessary to provide the service.

All services have two people responsible for the service: a primary and a secondary. Except for unusual circumstances one of these two people should be on-site during normal business hours. Responsibility for the service rests with the primary contact. The secondary contact is reponsible for the service when the primary is not availalbe.

The name of a service links to a description of the service The description contains

quantitative standards that describe the level of service provided
issues critical to providing effective service
a chronological record of "service events" that indicate changes is service, problems encountered, or other unusal events.

Service	Deploy Date	Primary Contact	Secondary Contact	Associate	Comments
Admin Compute Environment		Makmur
Administration		Thomas
Advise on equipment purchase		Thomas
Archive to CD		McGrew
Audio Visual Services e-publishing		McGrew
Backups - Disk2Tape		Rinehart
Budgets		Thomas
Cameras on Temperature Guages		McGrew	Crispin
Core A podium, projector, phone		Makmur	McGrew
Course Support		Sorensen Motto	McGrew
CS 110/170 support		Makmur
Database Operations	2/05	Tuck	Blake
Desktops - hardware maintenance and installations		Toth	Crispin
Desktops - software environment		Motto Sorensen
Email		Makmur	McGrew
Facility Contact		Toth	Crispin
Faculty Survey (annual)		Thomas	Smith		printing, email
File Systems		Watrous
Handin		Sorensen	Tuck
Inventory		Crispin	Toth
Keys and KeyCards		Toth	Crispin
Kiosk		Makmur
LCSR Compute Environment		McGrew
Maintenance - Contracts, Vendor contacts		Allen	Thomas	Crispin
Maintenance - first level support		Allen	Thomas	Crispin
Networking - wiring, installation		Crispin	Toth
Networking - operations, monitoring		Crispin	Toth
Operations: help, printer, tapes		Rinehart
Performance Monitoring		Watrous
Phone Systems		Crispin	Toth
Printing - hardware maintenance and installations		Toth	Crispin
Printing - software environments		Watrous
Security Services		McGrew
Server Installation		Toth
Server Software		Watrous Sorensen Motto	McGrew
Shipping and Receiving		Allen	Crispin
Software Licensing		Allen	McGrew Watrous
Space Management		Smith
Streaming Media Server		McGrew
Supervise Student Employees		McGrew Motto Sorensen Toth
Swipe card system		Toth	Crispin
Technical Report archive		McGrew
Temperature Monitoring		McGrew
Trouble Tickets (OTRS)	6/05	Tuck
Unix and Network Support		Watrous	McGrew
UPS monitoring		Crispin	Watrous
VOSlab		Sorensen	Tuck
Wireless		Toth Makmur
www servers		Motto