LCSR User Group Notes: March, 25, 2005

Attending: Rick Crispin, Doug Motto, Thu Nguyen, Pravin Shankar, Rick Thomas, Rob Tuck, Don Smith, Lars Sorensen, Don Watrous,

/filer/tmp
- Mounted on fac and res but not on grad
- An online description of this resource will be available by April 22
  - Will be located under resources in category Storage
  - Allocation information will be referenced by this page
matlab licensing
- Investigation continuing
- Licenses will work on presidents by April 22
CD archiving
- Development on encryption support and documentation is on schedule
  - Description will be online by April 22
  - First archival process with encryption will be early June
- Draft write up was reviewed - the following changes were recommended
  - Include recommendations for managing private keys
  - Include information on using the LCSR CD "shredder"
  - online description will be on resource page under Storage by April 22
Handling Swipe card system failures
- A emergency plan is being developed to respond to failures
- Online documentation will be available by April 22
- The Infrastructure Committee strongly recommends that keys to swipe carded rooms be kept in secure locations and managed by LCSR
  - Keys will not be issued to faculty overseeing a lab or students in the lab
  - If the swipe card system fails, staff will be able to unlock doors as per the emergency plan.
- If a lab wishes to manage it own keys permission must be obtained from the Chair.
Supported Software
- A revised list of supported software is being compiled for Linux and Solaris
- These will be available by April 22nd and listed on the resource page under software
- We plan to freeze the Solaris environment in the near future
  - We are working to identify a browser, email client, and authoring tool that works well in the version of Solaris to be frozen.
  - By Fall of 2007 LCSR will not support general purpose Solaris desktops
  - By Fall of 2009 LCSR will not support general purpose Solaris servers
Ticketing System
- We are evaluating this as an upgrade to help@ and please.help
- The systems under evaluation accepts problem reports from email as well as web-forms and tracks the progress of each task
- A decision on whether or not adopt the system will be made by June 1
- By Fall 05 we will have a single point of contact for reporting and tracking problems and requests
- The Infrastructure Committee will review the handling of reported tasks at its monthly meeting